FAQ’s

 

Welcome to our FAQ page! Here at kepri.health, we are committed to providing you with cutting-edge UV air technology and reliable information to help you make informed decisions. We’re here to address your inquiries, prioritize your health, and ensure a breath of fresh, clean air with a product you can trust. If you have a question that isn’t covered below, please feel free to contact us directly.

What is UV air disinfection, and how does it work?

UV air disinfection utilizes ultraviolet light to eliminate airborne pathogens and microorganisms, offering an environmentally friendly solution to purify the air in your space. Our technology harnesses the power of UV-C light, which is proven to be effective against bacteria, viruses, and molds without the use of chemicals.

Is Kepri safe to use?

Absolutely! Your safety is our top concern. Kepri is designed to operate safely within your environment. It is equipped with three types of safety sensors that prevent UV exposure to users, ensuring safe operation at all times.

Where is Kepri manufactured?

Kepri is manufactured by Excelitas Technologies in Canada.

What kind of warranty does Kepri come with?

Kepri stands behind the quality of its products. We offer a comprehensive 18-month manufacturer’s warranty to protect your purchase against any defects in materials or workmanship. Please contact our customer service team for specific details on the warranty period and coverage.

How can I get the most effective use out of my Kepri UV device?

To maximize the efficiency of your UV air disinfection device, we recommend installing it where air circulates well and at least 90 inches above the ground. Regular maintenance, as per the instructions provided with your product, will also ensure optimal performance. Our customer support team is always ready to guide you if you need assistance.

How often should I replace the UV LED lamps, and where can I get them?

The lifespan of Kepri UV LED lamps is 10,000 hours, but when it’s time for a replacement, we’ve got you covered. To purchase new bulbs or for information on when to replace them, reach out to our customer service representatives, who can advise on the best practices for bulb replacement and provide you with the necessary components.

Can Kepri help reduce odors?

Yes, while the primary function of our UV air disinfection technology is to eliminate harmful microorganisms from the air, it also helps reduce odours caused by bacteria and mould, contributing to a fresher and more pleasant atmosphere.

Is Kepri eco-friendly?

Kepri is dedicated to sustainability. Our UV air disinfection technology is a green alternative to chemical-based disinfection methods, producing no harmful byproducts, and is designed to be energy-efficient, reducing carbon footprint.

How can I be assured of the effectiveness of Kepri?

Our commitment to your health and well-being is reflected in the rigorous testing and validation our products undergo. Kepri has been independently lab-tested by Intertek. We adhere to industry standards and ensure our products meet the required safety and effectiveness criteria. Detailed reports and studies are available at your request.

Who can benefit from using Kepri’s UV air disinfection technology?

Our products are versatile and can be utilized in various environments, from residential homes to commercial spaces, healthcare facilities, and anywhere air quality is a significant concern. They are especially beneficial for those looking to maintain high air quality standards and reduce the spread of airborne diseases.

For further questions or support, please contact our customer care team at help@kepri.health, and we’ll be happy to assist you.

Remember, with Kepri Health, you’re not just choosing a product; you’re choosing a healthier, cleaner lifestyle.

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